Apr 32 min readOptimizing Operations: External Data Integration Strategies for Pega Customer ServiceIn today's fast-paced customer service landscape, leveraging external data sources can significantly enhance the efficiency and...
Apr 22 min readEnhancing Agent Efficiency: Configuring Common Phrases in Pega Customer Service ApplicationsAbstract: Efficiency in customer service operations is paramount. Discover how configuring common phrases for agents in Pega Customer...
Apr 12 min readUnveiling the Power of Sub-Reports in Pega: Enhancing Reporting EfficiencyIn the realm of Pega, there exists a powerful yet often overlooked tool: Sub-Reports. While not as frequently utilized as some other...